What happens if you are unable to collect a Direct Debit payment?

If our system administrators, eDynamix, are unable to collect one payment from your nominated bank account they will attempt to collect 2 payments at the next scheduled collection date; if this isn’t possible the Service Plan will be automatically cancelled by eDynamix. eDynamix will email (if an email address has been provided) to advise that the collection has been unsuccessful, and plan cancelled after 2 failed collections.